Privacy Policy

VideoraIQ is developed and managed by VideoraIQ.com. This Privacy Policy outlines how we collect, use, store, and protect your information when you access or interact with our platform, website, and associated services.

By using VideoraIQ, you agree to the practices described below. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

When you use VideoraIQ, we collect both personal and non-personal information to provide you with an optimal experience. The data we collect includes:

a. Personal Information

This is information that can directly identify you. We may collect personal details such as:

• Full name
• Email address
• Contact number (if applicable)
• Login credentials
• Billing and payment information (for paid features or subscriptions)
• Organization or company details (if signing up on behalf of a business)

This information is typically collected when you register an account, contact support, make a payment, or engage in platform-related communication.

b. Technical Information

We automatically gather certain technical data when you use our platform to help us troubleshoot, optimize performance, and improve security. This includes:

• Browser type and version
• Operating system
• Device type (e.g., desktop, mobile, tablet)
• Internet Protocol (IP) address
• Device identifiers (e.g., user agent string, screen resolution)
• Geographic location (based on IP)

c. Usage Data

To better understand user behavior and platform engagement, we collect data related to:

• Pages or features visited
• Time spent on specific areas of the platform
• Interactions with tools, search functions, and dashboards
• Click events, scrolls, and mouse activity
• Referring URLs and exit pages

This data is mostly anonymized or aggregated to ensure user privacy, but is still considered non-personal data under certain laws.

2. How We Collect Information

We collect information from you in a variety of ways—both directly and indirectly—as you interact with VideoraIQ. Here are the primary collection methods:

a. Account Creation

When you sign up or create an account on our platform, you voluntarily provide your personal details such as name, email address, and login credentials. This information is necessary to authenticate your identity and grant access to your dashboard.

b. Contact Forms and Support Requests

Whenever you contact our customer support, request demos, or submit forms through the platform or website, we collect the information you provide. This helps us respond to your inquiries, troubleshoot issues, and deliver a more personalized experience.

c. Cookies and Tracking Technologies

We use cookies, pixels, and other tracking technologies to enhance the usability and performance of VideoraIQ. These technologies help:

• Maintain your session when you’re logged in
• Save user preferences and settings
• Analyze how users navigate through our platform
• Deliver relevant messaging or guidance (e.g., feature tips, onboarding)

You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain features of the platform.

d. Third-Party Integrations

VideoraIQ may integrate with third-party tools (such as analytics, authentication services, or CRM platforms). When you authorize these integrations, certain data may be shared with or received from those external platforms. All such data exchanges are governed by the respective service’s privacy policies.

3. How We Use Your Information

The information we collect is used for legitimate business and operational purposes. Below are the key ways in which your data helps us serve you better:

a. To Operate and Maintain the Platform

We use your personal and technical data to:

• Create and manage your account
• Authenticate user access
• Ensure core features are functioning properly
• Provide real-time dashboards, analytics, and tool access

Without this data, we would not be able to offer the core functionality of VideoraIQ.

b. To Improve User Experience and Performance

By analyzing usage behavior and technical issues, we continuously enhance our:

• Platform responsiveness and loading speed
• Navigation design and user interface
• Tool accuracy and reporting functions
• Accessibility across devices and browsers

We also conduct performance benchmarking to ensure our platform meets user expectations.

c. To Communicate Important Updates

We use your contact information to communicate:

• Product updates or new feature releases
• Platform maintenance or downtime alerts
• Account-related notifications (e.g., password reset, suspicious login)
• Security alerts and compliance notices

These communications are essential for service delivery and cannot always be opted out of.

d. For Research and Development

We analyze aggregated and anonymized data to:

• Identify usage trends and feature gaps
• Evaluate new tools before launch
• Generate internal reports to inform product decisions

This allows us to continuously evolve VideoraIQ to suit user needs.

e. To Comply with Legal Obligations

We may use and store your data to:

• Prevent fraud and misuse
• Enforce our Terms of Use
• Satisfy regulatory or legal requests (e.g., data retention, audits)

We only process data under lawful grounds and take compliance seriously.

4. Communication and Notifications

At VideoraIQ, communication is a crucial part of providing effective and secure access to our platform. We may contact you via email, push notifications, or in-app messages in the following situations:

a. Account-Related Alerts

You will receive essential system notifications that are critical for managing your account, including:

• Password reset instructions
• Login attempt alerts (especially from new devices or unusual locations)
• Changes to account settings or credentials
• Subscription status updates, billing issues, or expiration notices

These alerts are mandatory and cannot be opted out of, as they directly affect your account’s functionality and security.

b. Product Updates and Service Announcements

We may periodically send emails or in-app messages regarding:

• New features or enhancements to the platform
• Improvements to analytics, interface changes, or tool additions
• Service outages, scheduled maintenance, or performance reports
• Updates related to our Terms of Use or Privacy Policy

These communications are meant to keep you informed and enhance your experience with VideoraIQ.

c. Marketing and Promotional Emails (Optional)

You may choose to receive occasional emails from us related to:

• Webinars, tutorials, or guides to help you use the platform effectively
• Limited-time offers or subscription discounts
• Industry tips, customer case studies, or success stories

These messages are entirely optional, and you can unsubscribe at any time by clicking the “unsubscribe” link in the email or updating your preferences in your account dashboard.

d. Spam-Free Commitment

We strictly follow anti-spam practices. You will never receive irrelevant or excessive promotional messages from us. Your contact information is used responsibly, and we do not flood your inbox with unsolicited offers.

5. Sharing Your Information

We understand that your personal and professional information is sensitive, and we treat it with utmost care. VideoraIQ does not sell or rent your data to third parties under any circumstances. However, certain limited sharing is necessary to deliver our services effectively and to comply with legal obligations.

a. With Third-Party Service Providers

We may share necessary data with trusted vendors or partners who perform functions on our behalf, such as:

• Hosting and cloud storage providers
• Email communication tools
• Payment processors
• Customer support and ticketing platforms
• Data analytics and performance tracking services

The providers are bound by strict confidentiality agreements and are only permitted to use your information to provide their services.

b. With Your Explicit Consent

In some cases, we may offer integrations or features that require data sharing, such as:

• Connecting with third-party analytics or marketing platforms
• Using third-party video services or data visualization tools
• Collaborations with partner platforms or co-hosted events

In these scenarios, we will always ask for your clear, informed consent before sharing your data.

c. For Legal Compliance and Safety

We may be required to disclose your personal information in the following legal circumstances:

• In response to lawful requests by public authorities, including subpoenas or court orders
• To comply with applicable laws, regulations, or government requirements
• To detect, prevent, or address fraud, security concerns, or technical issues
• To protect the rights, property, or safety of VideoraIQ, our users, or the public

We will always evaluate the scope and necessity of the request before disclosing data and will attempt to notify you when permitted by law.

d. Business Transfers

If VideoraIQ is involved in a merger, acquisition, asset sale, or corporate restructuring, your information may be transferred as part of that process. We will notify you via email or a prominent notice on our website before your data becomes subject to a new privacy policy.

6. Data Protection and Security

At VideoraIQ, protecting your data is a top priority. We apply industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. While no system can be guaranteed 100% secure, we actively work to maintain the integrity and confidentiality of your information.

a. Encryption and Secure Hosting

All data transmitted between your browser and our platform is encrypted using SSL (Secure Socket Layer) technology. We host our platform on secure, compliant servers with regular patching and firewalls in place.

b. Access Controls and Data Policies

Access to user data within VideoraIQ is restricted to authorized employees who need that information to perform their job duties. Internal access is monitored, and our team follows strict data handling protocols to ensure privacy.

• Role-based access control (RBAC) ensures employees only access the data necessary for their roles
• Two-factor authentication (2FA) is enforced for administrator accounts
• Employee training is conducted regularly on data protection and handling best practices

c. Routine Security Audits

We conduct periodic internal reviews and audits of our systems to:

• Identify potential vulnerabilities or threats
• Update security patches and configurations
• Monitor access logs for suspicious activity

We also work with third-party security experts where necessary to evaluate and strengthen our infrastructure.

d. Incident Response Plan

In the rare event of a security breach or data exposure:

• We will notify affected users as quickly as possible, as required by applicable laws
• We will take immediate steps to investigate, mitigate damage, and prevent future occurrences
• Affected data will be reviewed and secured, and any unauthorized access will be blocked

e. Limitations

While we use reasonable efforts to safeguard your information, no online system is entirely immune to cyber threats or breaches. Users are encouraged to use strong, unique passwords and avoid sharing account credentials with others.

7. Use of Cookies and Tracking Technologies

To deliver a more efficient and personalized experience, VideoraIQ uses cookies and similar tracking technologies. These small data files are stored on your device when you visit or interact with our platform. They help us improve functionality, optimize load times, and better understand how users engage with our features.

a. Types of Cookies We Use

• Essential Cookies: Necessary for basic platform operations, such as logging in, navigating between pages, and ensuring platform security. Disabling these may impact functionality.
• Performance Cookies: Collect anonymous information about how users interact with the platform (e.g., most visited pages, time spent on features) to help us improve usability.
• Functionality Cookies: Remember your preferences, such as language settings or dashboard layout, so we can personalize your experience.
• Analytics and Tracking Tools: We may use tools like Google Analytics or similar services to gather aggregated user behavior data and identify areas of improvement.

b. How We Use These Tools

We use cookies and trackers to:

• Monitor overall platform performance
• Understand user behavior patterns
• Troubleshoot technical issues
• Improve navigation and reduce page load times
• Personalize your dashboard or tool usage based on your preferences

c. Your Control Over Cookies

Most browsers accept cookies by default, but allow you to modify settings to block or delete them. If you choose to disable cookies:

• Some sections of VideoraIQ may not function as intended
• Certain features may load slowly or fail to remember your settings
• Your user experience may be less tailored or efficient

We respect “Do Not Track” (DNT) signals where applicable and provide cookie preference options through your account settings or via a cookie banner, depending on your region.

8. Third-Party Services and External Links

VideoraIQ does not offer or support third-party integrations within the platform. We do not connect your data to any external tools, services, or plug-ins such as payment gateways, CRMs, cloud storage, or AI tools.

a. No Third-Party Integrations

All features and functionality of VideoraIQ operate independently without the need for third-party services. We do not share your data with external platforms for processing, analytics, or service extension.

b. External Links (If Any)

Occasionally, our website or communications may contain links to external websites—for example, blog references, community resources, or industry articles. These third-party websites operate independently, and:

• We are not responsible for their privacy practices or content
• Visiting those websites is at your own discretion
• Any interaction or data shared on third-party websites is governed by their respective privacy policies

We recommend reviewing the privacy policy of any external website you access through a link provided by us.

9. Children’s Privacy

VideoraIQ is a business-focused platform intended for use by professionals, organizations, and authorized personnel only. It is not designed for or directed toward individuals under the age of 18.

We do not knowingly collect, process, or store personal data from individuals under 18. By using VideoraIQ, you confirm that you meet the legal age requirement applicable in your jurisdiction to enter into a binding contract and access business tools.

If we become aware that an underage individual has accessed the platform or submitted information, we will:

• Immediately disable the associated account
• Permanently delete all related data from our systems
• Take nethe cessary steps to prevent further unauthorized access

If you believe someone under the required age has used the platform, please notify us at [email protected].

10. Updates to This Privacy Policy

As our platform evolves, we may update this Privacy Policy to reflect new features, compliance requirements, or changes in our data handling practices. We are committed to being transparent and keeping you informed of any meaningful changes.

a. Types of Changes You Might See

• Updates to data collection practices (e.g., new tools or metrics added)
• Clarifications on third-party usage or integrations
• Revisions due to new privacy laws or regulatory guidance
• Additional user rights or data protection improvements

b. How We Communicate Changes

• The latest version of this policy will always be posted on our website
• A “Last Updated” date at the top will reflect the most recent changes
• For significant updates, we will notify users via email, in-app messages, or platform announcements

c. Your Responsibility

We encourage all users to periodically review this Privacy Policy to stay aware of how your information is being handled. Your continued use of VideoraIQ following any changes to this policy will signify your acceptance of those updates.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact our privacy team:

VideoraIQ
📧 Email: [email protected]
📮 Mailing Address: [Insert Full Mailing Address]
📞 Phone: +91 (XXX) XXX-XXXX

We are committed to protecting your privacy and will respond to your inquiries as quickly and thoroughly as possible.